Privacy Policy

We use the information we collect to:

• Provide, operate, and improve the Kora platform and AI assistant.
• Process WhatsApp commands and sync data between WhatsApp and your dashboard.
• Extract structured data from documents you submit (with your explicit action).
• Send you service updates, onboarding guidance, and support communications.
• Send promotional emails and product updates (you may opt out at any time).
• Analyze usage patterns to improve our AI models and service quality.
• Comply with legal obligations and enforce our Terms of Service.
• Prevent fraud, abuse, and security incidents.

We do not sell your personal information. We may share data with:

• Service providers: hosting providers, payment processors, analytics services, and AI infrastructure providers who process data on our behalf under strict confidentiality agreements.
• WhatsApp / Meta: as required to operate the WhatsApp Business API integration.
• Legal authorities: when required by law, court order, or to protect the rights and safety of Kora or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

Your customer data (the leads and contacts you manage in Kora) is yours. We do not access, use, or share it except to provide the service you requested.

We implement industry-standard security measures to protect your information, including:

• AES-256 encryption for data at rest.
• TLS 1.2+ encryption for data in transit.
• SOC 2 Type II certified infrastructure hosting.
• Access controls and regular security audits.
• Automatic session expiration and multi-factor authentication options.

No system is completely secure. If you suspect unauthorized access to your account, contact us immediately at privacy@tellkora.com.

We retain your personal information for as long as your account is active or as needed to provide services. When you close your account:

• Account and usage data is deleted within 90 days.
• Backups are purged within 180 days.
• Some data may be retained longer if required by law or for legitimate business purposes (e.g., invoices for tax compliance).

You may request early deletion of your data by contacting privacy@tellkora.com.

Depending on your location, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate data be corrected.
• Deletion: request that we delete your personal data ("right to be forgotten").
• Portability: receive your data in a machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Opt-out of marketing: unsubscribe from any marketing email via the link in the email, or contact us directly.

To exercise any of these rights, email privacy@tellkora.com. We will respond within 30 days.

We use the following types of cookies:

• Essential cookies: required for the service to function (session management, authentication).
• Analytics cookies: help us understand how users interact with Kora (e.g., pages visited, features used). We use anonymized analytics.
• Preference cookies: remember your language and display preferences.

You can control cookies through your browser settings. Disabling essential cookies may prevent certain features from working.

Kora is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Kora is based in the United States. If you access our service from outside the U.S., your information may be transferred to and processed in the U.S. or other countries. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for international transfers where required.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our website at least 30 days before the change takes effect. Continued use of Kora after the effective date constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal data, contact us: