Terms of Service

By creating an account, joining our waitlist, or otherwise accessing the Service, you confirm that you are at least 18 years old, have the authority to enter into these Terms (individually or on behalf of your business), and agree to comply with them.

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use after the effective date constitutes acceptance of the updated Terms.

Kora is an AI-powered sales CRM that operates primarily through WhatsApp messaging. The Service allows you to:

• Manage leads, deals, and customer relationships via text commands.
• Access a web-based dashboard for analytics, pipeline management, and reporting.
• Automate follow-ups, reminders, and customer communications.
• Extract structured data from uploaded documents.
• Integrate with third-party tools via our API.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To use Kora, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Promptly notifying us of any unauthorized use at hello@tellkora.com.

You may not share your account, use another user's account, or create accounts for fraudulent purposes. Business accounts must be registered by an authorized representative.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

We offer a 14-day money-back guarantee for new paid subscribers. If you are unsatisfied within your first 14 days of a paid plan, contact hello@tellkora.com for a full refund. No refunds are issued after 14 days or for partial billing periods.

You agree to use the Service only for lawful purposes. You may not:

• Violate any applicable law, regulation, or third-party rights.
• Send spam, unsolicited messages, or harass customers via the Service.
• Use the Service to store, process, or transmit unlawful content.
• Attempt to reverse-engineer, decompile, or circumvent the Service's security measures.
• Use automated scripts to access the Service in ways that impose an unreasonable load.
• Resell, sublicense, or white-label the Service without our written permission.
• Use the Service to compete with or benchmark against Kora without consent.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

You retain ownership of all data and content you upload to or generate through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to store, process, and display Your Content solely to provide the Service to you.

You are responsible for ensuring you have the right to share any data you upload, including customer data and documents. You must comply with all applicable data protection laws when using Kora to process personal information about third parties (e.g., your customers).

We do not use Your Content to train AI models without your explicit consent.

The Service, including all software, AI models, designs, trademarks, and content created by Kora, is owned by us and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

"Kora," "Tell Kora," and our logos are our trademarks. You may not use them without our prior written consent.

The Service integrates with third-party platforms including WhatsApp (Meta), payment processors, and CRM tools. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their availability.

WhatsApp Business API usage is governed by Meta's WhatsApp Business Terms of Service. You are responsible for complying with WhatsApp's messaging policies.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete. AI responses are probabilistic and should be reviewed before acting on them.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Kora and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, violation of these Terms, or infringement of any third-party rights.

Either party may terminate these Terms at any time. You may terminate by canceling your subscription and closing your account. We may terminate or suspend your access immediately if you breach these Terms, without liability to you.

Upon termination, your license to use the Service ends. Sections 7 (Your Data), 8 (IP), 10 (Disclaimer), 11 (Liability), and 12 (Indemnification) survive termination.

We will make your data available for export for 30 days following termination, after which it will be deleted per our Privacy Policy.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English. You waive the right to a jury trial or class action lawsuit.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kora regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of future enforcement.
• Assignment: You may not assign these Terms. We may assign them in connection with a merger or acquisition.
• Force Majeure: We are not liable for failures caused by events beyond our reasonable control.

For questions about these Terms, please contact us: